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Browsing Auburn University Libraries by Subject "reference statistics"

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READ: All about it! Reimagining reference stats to demonstrate value and guide public services with the READ Scale 

Boosinger, Marcia; Noe, Nancy; Rumble, Juliet; 0000-0003-1192-0390 (2023-06-16)
The READ Scale adds a qualitative dimension to reference statistics by recording the effort, knowledge, skills, and teaching employed in reference transactions. The Scale provides copious data that can be used to inform ...